Amdocs

Category: Challenging

Israeli-founded telecom software company with $5 billion annual revenue, providing BSS/OSS systems to major carriers including AT&T (25% of revenue) and Verizon

Listing: NASDAQ HQ: Israel Website Updated: 9 Jan 2026

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Decision-Maker Directory

Key individuals with influence over corporate partnerships and procurement decisions. Direct your correspondence to the most relevant role.

Shuky Sheffer
President & Chief Executive Officer
CEO since 2018
Public contact: Via corporate website or investor relations

Material Risk Framing

Frame your message around business risks. These talking points resonate with corporate stakeholders and institutional investors.

Legal & Compliance

Enterprise telecom software with no documented military applications; standard B2B supplier relationships

Financial & Investor

NASDAQ-listed with $5 billion annual revenue; 68% from North America, 25% from AT&T alone; deep carrier relationships

Reputational & Brand

B2B enterprise brand with low public visibility; Israeli origins may be less known given US headquarters

Operational & Supply Chain

Deep integration with carrier billing and operations systems; extremely high switching costs for major customers

Product Alternatives

Ethical replacements tagged by what matters to you: cost, quality, ethics, sustainability, or local sourcing. Make the switch today.

Telecom BSS/OSS

Alternative providers of billing and operations support systems

Ericsson

Global

Comprehensive telecom software and network solutions

Swedish-headquartered, major telecom vendor

Direct Match

Nokia

Global

Network and telecom software solutions

Finnish-headquartered, comprehensive portfolio

Direct Match

CSG International

Global

Revenue management and customer engagement

US-headquartered, billing and payments focus

Direct Match

Comparison Legend

Direct MatchClear substitute for the same product/service
CheaperLower cost option
Better QualityProven superior performance/reliability
More EthicalAvoids human rights, labour, or environmental harm
SustainableStronger eco credentials (materials, energy, lifecycle)
Local SupplierSupports domestic/regional economy instead of Israel
Palestine-FriendlyExplicitly supportive or aligned with justice for Palestine

Strategic Analysis

In-depth assessment of the company's position, vulnerabilities, and recommended approaches for effective engagement.

CHALLENGING PRIORITY TARGET MONITORING TARGET Strategic Vulnerability → Severity → Severity: 6.5, Vulnerability: 3.5

High severity, lower vulnerability — requires long-term divestment pressure

Learn about our methodology — companies are categorised based on severity (harm potential) vs strategic vulnerability (campaign leverage).

Why do these scores change?

Unlike static boycott lists, our targeting model is dynamic. This company's position on the matrix is re-evaluated continually as we verify new contracts, divestments, or policy changes. Your reporting directly impacts this score.

Amdocs represents a significant but complex target due to its US headquarters despite Israeli founding and substantial Israeli operations. The company was founded in Israel in 1982 and maintains thousands of employees there, with Israeli R&D contributing to core products serving global telecommunications carriers. With $5 billion in annual revenue and deep relationships with major carriers including AT&T (25% of revenue), Deutsche Telekom, Vodafone, and Verizon, Amdocs is deeply embedded in global telecom infrastructure.

Key Leverage Points

  • AT&T Concentration: 25% revenue dependence on single customer creates leverage through consumer pressure on AT&T
  • Israeli Operations: Significant R&D and employment in Israel despite US headquarters
  • Enterprise Visibility: Low public profile means awareness campaigns could highlight Israeli connection
  • Telecom Customer Reach: Carrier customers have consumer relationships subject to activist pressure

Evidence Summary

Amdocs' Israeli origins are well-documented - founded in 1982 in Israel as an offshoot of Golden Pages directory company. While the company relocated headquarters to Missouri and does not have documented direct military or surveillance applications, its success contributes to Israel's technology sector reputation and economy through substantial Israeli employment and R&D operations. The deep integration with carrier billing and operations systems creates extremely high switching costs.

Engagement Strategy

Target major telecom customers (particularly AT&T given 25% revenue concentration) through consumer campaigns highlighting Israeli-founded supplier. Engage telecommunications workers and unions on ethical sourcing policies. Document Israeli employment and R&D to support awareness of economic contribution. Note extremely high switching costs and deep enterprise integration mean immediate disengagement is unlikely - focus on raising awareness and supporting long-term industry diversification. Alternatives from Ericsson, Nokia, and CSG exist for carriers considering transitions.

Evidence & Sources

Verified sources including NGO reports, regulatory filings, and primary documents. Use these to substantiate your correspondence.

Filing
2025-09-30
Amdocs FY2025 Annual Report (20-F)

SEC filing documents $4.53 billion fiscal 2025 revenue, with managed services comprising 66% of revenue. 12-month backlog of $4.17 billion confirms deep enterprise relationships

Open source
Report
2025-01-01
Israel High-Tech Exports Reach $78 Billion

Israel Innovation Authority 2025 report shows high-tech exports reached $78 billion (57% of all Israeli exports). Amdocs cited as key example of Israeli software excellence

Open source
News
2024-08-01
AT&T Selects Amdocs connectX Platform

AT&T selected Amdocs connectX cloud-native SaaS platform to enable new digital brands and MVNO customers, extending strategic alliance

Open source
Report
2024-08-01
Israel Innovation Authority: High-Tech Tax Contribution

Israeli high-tech sector generates 36% of all income tax revenue; tech employees pay six times more tax than average. Amdocs as major Israeli employer directly contributes to state funding

Open source
News
2024-06-01
Amdocs Opens New Ra'anana Campus

Company moved 5,000 Israeli employees to new 60,000 sqm headquarters campus in Ra'anana, confirming Israel remains 'leading global development and innovation center' for the company

Open source
Corporate Statement
2024-01-01
Amdocs Company Overview

Confirms Israeli founding in 1982 and current global operations serving communications industry

Open source
News
2023-06-01
Amdocs Founded by IDF Veterans

Haaretz investigation documents company's founding by IDF veterans in 1982, noting 'vaguely military atmosphere' and historic counterintelligence investigation into potential Mossad connections

Open source

Updates & Milestones

  1. FY2025 Revenue $4.53 Billion

    Fiscal 2025 revenue of $4.53 billion; managed services now 66% of revenue; 12-month backlog at $4.17 billion

  2. $5 Billion Revenue

    Fiscal 2024 revenue reaches $5.00 billion with 30,000 employees globally

  3. New Ra'anana Campus Opens

    Moves 5,000 Israeli employees to new 60,000 sqm headquarters in Ra'anana, Israel's largest corporate campus

  4. Record Revenue

    Reports highest-ever annual sales of $4.56 billion

  5. NASDAQ IPO

    Goes public on NASDAQ stock exchange

  6. Southwestern Bell Investment

    US telecom acquires 50% stake, begins international expansion

  7. Founded in Israel

    Established as offshoot of Golden Pages directory company owned by Aurec Group

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